At Resolve Web Support, we back our services with strong guarantees. We’re here to keep your website secure, up-to-date and performing at its best, giving you peace of mind.
We stand behind our services with strong guarantees, ensuring you receive top-notch website support without any risk.
30-day money-back guarantee
We’re confident you’ll appreciate our support and maintenance plans. If you’re not satisfied in the first 30 days, we’ll give you a full refund. This applies to our support and maintenance plans only, allowing you to try our service without risk.
No lock-in contracts
We don’t believe in long-term commitments. You can modify or cancel your plan anytime through your account. We just need 30 days’ notice for cancellations. As your website needs evolve, we’re ready to adapt with you.
Quality of service commitment
Our skilled team of developers and experts are dedicated to keeping your site in top shape. We take care of updates, security checks and various other tasks. Each of our packages can be chosen with or without hosting included and all come with crucial tech support at no additional cost.
The Resolve Web Support are dedicated to delivering exceptional website support and maintenance services. Our commitment to quality is reflected in every aspect of our work. By adhering to these principles, we strive to provide a service that not only maintains your website but also contributes to your online success.
Our team of skilled developers and specialists bring years of experience to every project and site, ensuring your website receives expert care and is looked after.
We prioritise quick response times for all client inquiries and issues, aiming to address critical problems promptly.
We don’t just fix problems – we work to prevent them, regularly updating and monitoring your site to catch potential issues early.
We believe in transparent, jargon-free communication, ensuring you always understand what’s happening with your website.
We stay updated with the latest web technologies and best practices to provide you with cutting-edge support.
We recognise that every website is unique, and we adapt our services to meet your specific needs.
We implement robust security measures to protect your website and sensitive information.
Your satisfaction is our priority. We’re committed to delivering results that meet or exceed your expectations.
We believe in being open and honest about our services and pricing. We want you to feel confident and informed every step of the way. When you work with us, you’ll always get:
Clear explanations of our services in plain English, not tech jargon
Upfront pricing with no hidden fees or unexpected charges
Detailed breakdowns of what's included in each package
Prompt answers to any questions about your service or bill
We offer a 30-day money-back guarantee on all new support and maintenance plans. This gives you a chance to try our service risk-free. If you’re not happy within the first 30 days, just let us know and we’ll refund your payment in full.
After that, you’re free to cancel any time with 30 days’ notice – no long-term commitments or hidden fees.
Development time is a set number of hours included in your package for making changes to your website. Basic and Plus packages include 30 minutes per month, while the WooCommerce package includes 60 minutes. This time can be used for various small changes, which might include updating text, changing images, adjusting button colours, or updating contact information.
These are just examples – the actual work covered will depend on the complexity and time required.
If you use all your included development time in a month, or if the changes you need require more time than your package includes, you have two options:
a) Purchase a block of development hours that never expire, which you can use anytime.
b) Wait until the start of the next month when your included time refreshes.
It’s important to note that unused development time doesn’t roll over to the next month – it refreshes at the start of each month. We’ll always advise you if a requested change is likely to exceed your included development time and will require additional purchased development hours.
Remember, our ongoing support services (like bug fixing, WordPress updates etc.) are always included and are separate from this development time.
You can change or cancel your plan at any time through your user portal. For cancellations, we ask for 30 days’ notice. This flexibility allows your support to grow with your needs.
Our website support and maintenance makes a real difference for Australian businesses – here’s what some of them have to say.
“The resolve team have been a game-changer for my business. They keep my site running smoothly and I never have to worry about wordpress updates or things crashing. I’ve found them to be very quick to action requests and I feel good knowing the website is in the right hands!”
Pheobe T.
“Fast service and great communication. I’m not tech-savvy at all, but they make everything easy to understand. Im also very impressed with the level of service they provide for the price. Highly recommend!”
Damon L.
“Our developer went missing and we were needing a WP update and some of our plugins weren’t working correctly. Resolve Web Support stepped in and wow – what a difference! They fixed all our issues, got our forms working again, and now keep everything running smoothly. Wish we’d found them sooner.”
Emma Q.
“We had an issue with our database that was crashing the site. The team got on it straight away, kept us in the loop, and had us back up and running in no time. No data lost, no stress. Very grateful for the help and web maintenance!“
Larry T.
“These guys know their stuff. Our site was running slow, and plugins were acting up. The team sorted it all out, updated everything and even gave us tips to keep things smooth. Thank guys.”
Queuin J.
“When our site got hacked, I thought we were done for. The Resolve team stepped in and cleaned everything up. They also setup better security for the site. Now I don’t stress about that stuff anymore and can relax and leave it up to them.”
Lisa M.
Find out how we can take the stress out of running your website. We’ll handle the tech stuff, so you don’t have to. Ready to get started? Pick a support package that works for you.
We provide complete WordPress maintenance and support under one roof, taking care of all your technical needs without the hassle.
