ABOUT US

Resolving website worries for Australian businesses

At Resolve Web Support, we provide all-in-one website support and maintenance. Our expert team handles everything from updates to complex issues, freeing you to focus on your business. With clear communication and flexible plans, we make website care hassle-free. Choose the level of support that works best for you and your website.

OUR STORY

How we started

Resolve Web Support began in Brisbane, Australia. We noticed that many website owners were struggling to keep their sites running smoothly, often panicking when unexpected issues came up. It was clear that people needed reliable, easy-to-understand Brisbane WordPress support without the usual tech jargon or unnecessary upsells to unrelated marketing services.

We created a unique solution: expert website care with clear communication. Our comprehensive, jargon-free approach makes website maintenance hassle-free, letting you focus on your business.

We started small, with a team of dedicated developers. Our goal was simple: take the stress out of website maintenance by providing solid support and security services. No confusing tech-speak, no pressure to buy things you don’t need. We wanted to create an all-in-one solution that would make website management simpler and less stressful.

Where we are now

Our no-nonsense approach and reliable service quickly gained traction, expanding our reach beyond Brisbane. Today, we provide web support in Sydney, Melbourne and Australia-wide. While we’ve grown, our core mission remains: providing expert website care under one roof, freeing you to focus on your business goals.

From regular updates and security checks to site hosting and troubleshooting, we handle it all. This way, you can stop juggling multiple providers and concentrate on your online goals.

What makes us different

Our unique blend of services and values sets us apart:

All-in-one solution

We handle everything your website needs under one roof. No more juggling multiple providers or worrying about which service to call when something goes wrong.

We stick to website support, hosting and maintenance. Unlike others, we won’t try to upsell you on unrelated marketing services or ongoing SEO campaigns you don’t need.

We believe in transparent pricing with no hidden fees or surprises. You’ll always know exactly what you’re paying for, allowing you to budget with confidence.

We offer month-to-month plans with no lock-in contracts. You’re free to adjust your website maintenance plan anytime, giving you control over your website support.

We offer a 30-day money-back guarantee on all our web support plans. This allows you to try our services with confidence, knowing you can get a full refund if you’re not satisfied.

We explain everything in plain English, avoiding technical jargon. You’ll always understand what’s happening with your site, even if you’re not tech-savvy.

Our approach
to website support

We’ve developed a clear strategy for keeping your website running smoothly:

Proactive maintenance

We don't wait for problems to happen. Regular updates and monitoring help prevent issues before they affect your site's performance or security.

Comprehensive security

We implement robust security measures, including malware scans, firewalls and regular backups, to keep your site protected against evolving online threats.

Responsive problem-solving

When issues do arise, we address them swiftly and efficiently, minimising downtime and disruption to your website.

Tailored support

We understand that every website is unique. Our flexible plans and add-on services allow us to adapt our support to your specific needs as your site grows.

Continuous improvement

We stay up-to-date with the latest web technologies and best practices, ensuring your site benefits from current industry standards.

User-friendly support

We offer a dedicated user portal and live chat support, making it easy for you to reach us when you need help.

Our expertise

At Resolve Web Support, our team of developers and specialists bring years of experience in website maintenance and support. We focus on what we know best, always keeping up with the latest developments in web technology to serve you better.

01
WordPress specialists

We know WordPress well. From managing themes to handling plugins, we have the skills to keep your WordPress site running smoothly.

02
WooCommerce support

If you’re running an online store, we can help. We understand WooCommerce and can assist in keeping your e-commerce site secure and working efficiently.

03
Security focus

We take website security seriously. Our team stays informed about current security threats and best practices to help keep your site safe.

04
Regular maintenance

We perform routine updates and checks to ensure your website stays up-to-date and functions properly.

05
Efficient troubleshooting

When issues arise, we’re quick to identify and resolve them, minimising disruptions to your website.

06
Clear communication

We explain technical matters in plain English, ensuring you always understand what’s happening with your site.

OUR SERVICES

Our services at a glance

We offer a range of services to keep your website secure, up-to-date and performing well. These core services form the foundation of our support packages.

Website support and maintenance

We handle regular updates, security checks and monitoring to keep your site running well year-round.

Our team is ready to assist you through our user-friendly portal or live chat, ensuring you get help when you need it.

We provide dedicated development time in each package for site enhancements beyond routine maintenance.

From managing updates to maintaining security, we ensure your WordPress site or online store operates reliably with our WordPress maintenance.

We protect your site against threats with continuous monitoring, malware scans and robust firewalls.

Our immediate support ticket system is available for pressing one-off issues, no support plan subscription required.

We also offer additional add-on services to meet your specific needs. Visit our services page for more information on these add-ons.

Our commitment to you

We believe in building trust through actions. That’s why we offer no lock-in contracts and a 30-day money-back guarantee on our support plans. We’re committed to providing the support you need to thrive online, without the stress of managing your website yourself.

No lock-in contracts

You’re free to adjust your plan at any time. We’re confident you’ll stay because of our great service, not because you’re trapped.

30-day money-back guarantee

Try our support and maintenance plans risk-free. If you’re not happy in the first month, we’ll give you a full refund.

Dedication to your success

Your website’s success is our success. We work hard to keep your site running smoothly so you can focus on growing your business.

Ongoing support

As your website needs change, we’re here to help. Whether it’s a simple update or a complex issue, we’ve got your back.

TESTIMONIALS

What our clients say

Our website support and maintenance makes a real difference for Australian businesses – here’s what some of them have to say.

Ready for stress-free website management?

Take the first step towards hassle-free website support. Our flexible packages are designed to meet your needs, giving you peace of mind and letting you focus on what matters most – your business.

Choose your ideal support plan today and say goodbye to website worries.