WORDPRESS SUPPORT PLANS & MAINTENANCE

Ongoing WordPress support packages, hassle-free

Keep your WP site secure and reliable with our expert WordPress support team. We offer flexible WordPress support plans and website maintenance packages, handling all the technical details so you can focus on your business. Choose your plan and get started today.

100%
WP focused support
THE BENEFITS

The Resolve WordPress advantage

Comprehensive WordPress care tailored to your needs, delivered by experts who understand Australian businesses.

Worry-free WP website management

We handle all aspects of your WordPress site, freeing up your time for core business activities.

  • Regular WordPress core, plugin updates and theme updates
  • Swift troubleshooting and bug fixing
  • Proactive monitoring to catch issues early
  • User-friendly support portal for quick assistance
Expert WordPress help on demand

Our WordPress specialists are ready to assist with any website issues or questions. 

Existing clients can easily submit and track requests through our user-friendly portal.

  • Flexible development time (30 to 60 minutes monthly)
  • Quick responses via user portal and live chat
  • Clear, jargon-free communication
  • Support for various WordPress themes and plugins
Robust security for your WordPress site

Our comprehensive measures protect your site from various online threats.

  • Round-the-clock security monitoring and threat prevention
  • Regular malware scans and removal
  • Strong firewall protection
  • Automated backups to safeguard your data
Rapid response for WordPress emergencies

Need urgent help with your WordPress site? Our immediate support is here for you. 

This service is designed for critical issues and bug fixes, not for routine maintenance or development work.

  • Single-use support tickets for critical WordPress issues
  • Quick assistance through phone or live chat
  • Money-back guarantee if we can’t resolve your problem
  • Perfect for urgent WordPress challenges, no regular support plan needed
All-in-one WordPress solution

Get all your WordPress needs met without juggling multiple providers or freelancers.

  • Three comprehensive ongoing support plans to choose from
  • Range of add-on services available
  • Access to UI/UX web design and developer support when needed
  • No pressure to buy unrelated marketing or ongoing SEO services
THE BENEFITS

The Resolve WordPress advantage

Comprehensive WordPress care tailored to your needs, delivered by experts who understand Australian businesses.

Worry-free WP website management

We handle all aspects of your WordPress site, freeing up your time for core business activities.

  • Regular WordPress core, plugin updates and theme updates
  • Swift troubleshooting and bug fixing
  • Proactive monitoring to catch issues early
  • User-friendly support portal for quick assistance
Expert WordPress help on demand

Our WordPress specialists are ready to assist with any website issues or questions. Existing clients can easily submit and track requests through our user-friendly portal.

  • Flexible development time (30 to 60 minutes monthly)
  • Quick responses via user portal and live chat
  • Clear, jargon-free communication
  • Support for various WordPress themes and plugins
Robust security for your WordPress site

Our comprehensive measures protect your site from various online threats.

  • Round-the-clock security monitoring and threat prevention
  • Regular malware scans and removal
  • Strong firewall protection
  • Automated backups to safeguard your data
Rapid response for WordPress emergencies

Need urgent help with your WordPress site? Our immediate support is here for you. 

This service is designed for critical issues and bug fixes, not for routine maintenance or development work.

  • Single-use support tickets for critical WordPress issues
  • Quick assistance through phone or live chat
  • Money-back guarantee if we can’t resolve your problem
  • Perfect for urgent WordPress challenges, no regular support plan needed
All-in-one WordPress solution

Get all your WordPress needs met without juggling multiple providers or freelancers.

  • Three comprehensive ongoing support plans to choose from
  • Range of add-on services available
  • Access to UI/UX web design and developer support when needed
  • No pressure to buy unrelated marketing or ongoing SEO services
WORDPRESS SERVICES

Our WordPress support services

At Resolve Web Support, we offer a comprehensive range of services designed to keep your WP site running smoothly and securely. Our team of WordPress experts handles everything from routine website maintenance to complex problem-solving.

We ensure your WordPress core is always up-to-date, providing the latest features and security patches. Our team carefully manages WordPress core updates, testing each update before applying it to your live site.

This process includes thorough compatibility checks with your existing plugins and themes, minimising the risk of conflicts or downtime. We monitor your site after updates to ensure everything continues to function correctly.

We manage theme and plugin updates, ensuring compatibility and optimal functionality. Our experts carefully review each update before implementation.

We also monitor for any deprecated plugins or themes, alerting you to potential issues. If you’re considering adding new plugins or themes, we can offer guidance based on our experience and your site’s needs.

Our advanced security measures protect your site from potential threats and malicious attacks. We use robust firewalls and conduct regular malware scans to keep your site safe.

In addition, we implement best practices such as strong password policies and limited login attempts. We stay informed about the latest WordPress-specific vulnerabilities and take proactive steps to protect your site.

We perform regular backups of your entire WP site, ensuring your data is safe and recoverable. Our backup schedule is tailored to your support plan update frequency.

We store backups securely, providing an extra layer of protection for your valuable data. In the event of any issues, we can usually quickly restore your site to a previous working state.

We perform regular maintenance tasks to help keep your WordPress site running efficiently. This includes cleaning up unnecessary data that can accumulate over time.

Our maintenance process focuses on keeping your WordPress installation lean and efficient. We’ll also advise you on any potential improvements that could enhance your site’s overall performance.

Need specific features or functionality? Our WordPress developers can help bring your ideas to life. We can assist with various WordPress customisation needs. Additional development hours can be purchased in blocks and never expire, giving you flexibility for larger projects.

Our development process includes thorough planning and coding to WordPress best practices. We focus on creating solutions that integrate seamlessly with your existing WordPress setup and are easy to maintain.

OUR APPROACH

How we handle WordPress websites

At Resolve Web Support, we take a methodical and proactive approach to WordPress maintenance. Our goal is to keep your site running smoothly, securely and efficiently. Here’s how we do it.

CHECKUPS

Regular check-ups

We conduct thorough site inspections on a regular basis, looking for potential issues or areas for improvement. During these check-ups, we review your site’s overall health, including its performance, security status, and content integrity.

We examine your WordPress core, themes and plugins for any outdated elements or compatibility issues. These regular inspections allow us to catch and address small issues before they become major problems.

MAINTENANCE

Ongoing maintenance

Our team performs essential maintenance tasks to keep your WordPress site in tip top shape. This ongoing maintenance includes updating WordPress core, themes and plugin updates when new versions are released.

We perform these updates carefully, always checking for compatibility issues before and after the updates. Our goal is to keep your site secure and functioning optimally, while minimising any disruption to your site’s operation.

SOLUTIONS

Swift problem resolution

When issues do arise, we act quickly to diagnose and resolve them, keeping downtime to a minimum. Our team is alerted immediately if your site goes down or experiences a significant issue. We use advanced diagnostic tools to quickly identify the root cause of the problem, whether it’s a plugin conflict, a server issue or a security breach.

Once we’ve identified the issue, we work swiftly to resolve it, promptly if urgent or usually within a few hours if not urgent. If necessary, we can restore your site from a recent backup to get you back online as quickly as possible. Throughout the process, we keep you informed of our progress and the steps we’re taking to resolve the issue.

COMMUNICATION

Clear communication

We keep you informed about important maintenance activities and any significant changes to your site, using language that’s easy to understand. We believe in transparent communication about the work we do on your site.

If we identify any significant issues or recommend any important changes, we’ll explain these clearly, avoiding technical jargon. Our aim is to ensure you always understand the current state of your site and any actions we’ve taken or recommend.

STRATEGY

Tailored strategies

We adapt our approach based on your specific WordPress setup and business needs, ensuring you get the most value from our service. We understand that every WordPress site is unique, with its own set of plugins, themes and customisations. That’s why we take the time to understand your specific setup and requirements.

Whether you’re running a blog, an e-commerce site, or a complex custom WordPress installation, we tailor our maintenance approach to suit your needs. Our goal is to provide a maintenance strategy that aligns perfectly with your business objectives and website goals.

By following this comprehensive approach, we ensure that your WordPress site remains a reliable, secure and effective tool for your business. Our team of WordPress experts is always working behind the scenes, allowing you to focus on your goals and business.

MAINTENANCE PLANS

Our WordPress website maintenance packages

We offer flexible ongoing WordPress support plans designed to fit businesses of all sizes. Whether you’re running a small blog or a large e-commerce site, we have a plan that’s right for you.

Basic Plan

Perfect for small to medium-sized websites

$99
AUD/month

$99.00 / Month / monthGet started

Plus Plan

Ideal for growing businesses online

$149

AUD/month

$149.00 / Month / monthGet started

WooCommerce Plan

Comprehensive support for e-commerce websites

$249

AUD/month

$249.00 / Month / monthGet started

Each plan includes essential WordPress core updates, ongoing security monitoring and dedicated support. Tailor your package with our range of add-on services to meet your site’s changing needs. We offer flexible month-to-month plans with a 30-day money-back guarantee on the first month, giving you peace of mind without long-term obligations.

Need help with your site right now?

Get immediate support with our simple three-step process.

Step 1

Call 1300 808 995 and tell us about your problem. We'll present a solution and timeline for fixing your issue.

Step 2

Purchase a support ticket. We can guide you through how to do this.

Step 3

We’ll report back to you on the work that’s been carried out and offer a money-back guarantee if we can't fix the issue.

Need help choosing the right plan?

Not sure which plan is right for you? Our team can assess your needs and recommend the perfect solution.

With no lock-in contracts and a 30-day money-back guarantee on our support plans, you can try our flexible WordPress support risk-free. Get in touch, and we’ll help you find the perfect fit for your website needs.

WHY CHOOSE US

Why trust us with your WordPress website?

At Resolve Web Support, we’re not just another WordPress maintenance company. We’re your dedicated website care team, offering a unique approach that sets us apart.

All-in-one WordPress solution

Say goodbye to juggling multiple freelancers or agencies. We provide comprehensive WordPress care under one roof. From regular updates to security monitoring, and even add-on services like landing page creation or Google Tag Manager setup, we’ve got you covered. This means you save time and money while keeping your sensitive information secure with just one trusted team.

Flexible, transparent and risk-free

Our website maintenance plans are designed to fit businesses of all sizes, with the flexibility to add extra services as you need them. We believe in clear, upfront pricing with no hidden fees. With our no lock-in contracts and 30-day money-back guarantee on support plans, you can try our service worry-free. We’re confident you’ll love our WordPress support, but if you’re not satisfied, you’re free to walk away.

WordPress expertise you can count on

Our team brings years of WordPress experience to every project. We stay up-to-date with the latest WordPress developments, ensuring your site benefits from best practices and cutting-edge solutions. From complex plugin interactions to theme updates, we’ve seen it all and know how to keep your WordPress site running at its best.

Focus on WordPress services

Unlike some companies that try to upsell you on marketing or extensive SEO services, we stick to what we do best – keeping your site secure, up-to-date and running smoothly. While we offer a one-time basic SEO optimisation to get you started (Premium package or available as an add-on), we won’t pressure you into ongoing SEO or marketing campaigns. You can trust us to deliver expert WordPress care without any hidden agendas.

TESTIMONIALS

What our clients say

Our website support and maintenance makes a real difference for Australian businesses – here’s what some of them have to say.

FAQ

Frequently asked questions about our WordPress support

Get answers to common questions about our WordPress maintenance and support services.

Our WordPress support service covers a wide range of maintenance and support tasks. For all packages, we provide:

  • Email & live chat support
  • 24/7 website monitoring
  • Regular website backups (weekly for Basic, daily for Plus and WooCommerce)
  • A dedicated customer request portal
  • WordPress platform, core updates and theme updates
  • Malware removal
  • Troubleshooting
  • Website bug fixing
  • Booking system Iframe integration
  • Continuous security monitoring and threat mitigation
  • SSL certificate

These support services are included in all packages and do not count towards your included development hours for your WordPress site.

We also provide development time each month for making changes to your WordPress site. Basic and Plus packages include 30 minutes per month, while the WooCommerce package includes 60 minutes.

Depending on your chosen package, you may also have access to additional features such as:

  • Google Analytics setup
  • Video hosting (50mb for Plus, 100mb for WooCommerce)
  • Advanced Zapier automation and ongoing support
  • CDN integration
  • CRM and email marketing platform integration
  • Google Tag Manager setup
  • SEO Rank Tracking

If you need help with WordPress beyond your allocated development time, you can purchase additional development hours at a set rate.

We take a careful approach to updates to ensure your site remains stable. Before applying any update, we create a backup of your site. This allows us to quickly restore your site if any issues arise from the update. We then apply the updates and thoroughly test your site’s functionality. If we spot any problems, we can revert to the backup and work on a solution, ensuring your site remains functional and secure throughout the process.

We have extensive experience with a wide range of WordPress themes and plugins, including all commonly used ones. While we can’t guarantee expertise with every single theme or plugin out there (as new ones are created all the time), our team is skilled at quickly learning and adapting to different WordPress setups. If we encounter a unique plugin or theme we’re not familiar with, we’re committed to finding the best solution for your site and will advise if we can work with it.

We monitor your site 24/7 and often detect and fix issues before you’re aware of them. During business hours, we typically respond to inquiries within a few hours. For critical issues like site downtime, we start working on a solution promptly. While we’re not on call 24/7, we can sometimes address urgent matters outside business hours if needed. Any non-urgent requests received after hours will be handled promptly when we’re back.
For immediate support tickets, we prioritise these issues and begin working on a solution as soon as we can, aiming for an even faster response time.

We implement a comprehensive security strategy for all WordPress sites we manage. This includes regular malware scans, robust firewall protection and proactive security updates. We also set up automated backups to ensure your data is always protected. Our team stays updated on the latest WordPress security threats and takes proactive steps to protect your site.

Not at all. Our service is designed to handle all the technical aspects of maintaining your site, so you don’t have to. With our roots in Australian WordPress support, We communicate in plain English, avoiding technical jargon, so you’ll always understand what’s happening with your site. Our goal is to make managing your site as easy as possible for you.

If your chosen package includes hosting, we’re happy to assist with migrating your existing WordPress site to our service and managed hosting provider. We’ll handle the technical details to ensure a smooth transition. If you’re considering moving away from our service in the future, we recommend discussing the migration process with your new provider, as they’ll be best placed to ensure your site is set up correctly in its new environment.

Keep your WordPress site in shape

Ready for worry-free WordPress maintenance? Our flexible support plans offer comprehensive website care without the hassle. With no lock-in contracts and a 30-day guarantee on support plans, you can try our service risk-free.

Choose your plan and let us handle the tech while you focus on your business.