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WORDPRESS SUPPORT PLANS & MAINTENANCE

Ongoing WordPress support packages, hassle-free

Keep your WP site secure and reliable with our expert WordPress support team. We offer flexible WordPress support plans and website maintenance packages, handling all the technical details so you can focus on your business. Choose your plan and get started today.

  • No lock-in contracts
  • 30-day money-back guarantee
See our packages
100%
WP focused support
THE BENEFITS

The Resolve WordPress advantage

Comprehensive WordPress care tailored to your needs, delivered by experts who work with various Australian WordPress websites.

Worry-free WP website management
We handle all aspects of your WordPress site, freeing up your time for core business activities...
  • Regular WordPress core, plugin updates and theme updates
  • Swift troubleshooting and bug fixing
  • Proactive monitoring to catch issues early
  • User-friendly support portal for quick assistance
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Expert WordPress help on demand
Our WordPress specialists are ready to assist with any website issues or questions...
  • Flexible development time (30 to 60 minutes monthly)
  • Quick responses via user portal and live chat
  • Clear, jargon-free communication
  • Support for various WordPress themes and plugins
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Robust security for your WordPress site
Our comprehensive measures protect your site from various online threats...
  • Round-the-clock security monitoring and threat prevention
  • Regular malware scans and removal
  • Strong firewall protection
  • Automated backups to safeguard your data
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Rapid response for WordPress emergencies
Need urgent help with your WordPress site? If you’re on a support plan, our team is ready to jump in and resolve critical issues fast...
  • Fast assistance through your dashboard or live chat
  • Priority given to urgent issues like site errors or outages
  • Reliable support from our WordPress experts
  • Designed for unexpected problems needing quick attention
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All-in-one WordPress solution
Get all your WordPress needs met without juggling multiple providers or freelancers...
  • Three comprehensive ongoing support plans to choose from
  • Range of add-on services available
  • Access to developer support when needed
  • No pressure to buy unrelated marketing or ongoing SEO services
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WORDPRESS SERVICES

Our WordPress support services

At Resolve Website Support, we offer a comprehensive range of services designed to keep your WP site running smoothly and securely. Our team of WordPress experts handles everything from routine website maintenance to complex problem-solving.

Core WordPress updates

We ensure your WordPress core is always up-to-date, providing the latest features and security patches. Our team carefully manages WordPress core updates, testing each update before applying it to your live site.

This process includes thorough compatibility checks with your existing plugins and themes, minimising the risk of conflicts or downtime. We monitor your site after updates to ensure everything continues to function correctly.

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We manage theme and plugin updates, ensuring compatibility and optimal functionality. Our experts carefully review each update before implementation.

We also monitor for any deprecated plugins or themes, alerting you to potential issues. If you’re considering adding new plugins or themes, we can offer guidance based on our experience and your site’s needs.

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Our advanced security measures protect your site from potential threats and malicious attacks. We use robust firewalls and conduct regular malware scans to keep your site safe.

In addition, we implement best practices such as strong password policies and limited login attempts. We stay informed about the latest WordPress-specific vulnerabilities and take proactive steps to protect your site.

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We perform regular backups of your entire WP site, ensuring your data is safe and recoverable. Our backup schedule is tailored to your support plan update frequency.

We store backups securely, providing an extra layer of protection for your valuable data. In the event of any issues, we can usually quickly restore your site to a previous working state.

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We perform regular maintenance tasks to help keep your WordPress site running efficiently. This includes cleaning up unnecessary data that can accumulate over time.

Our maintenance process focuses on keeping your WordPress installation lean and efficient. We’ll also advise you on any potential improvements that could enhance your site’s overall performance.

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Need specific features or functionality? Our WordPress developers can help bring your ideas to life. We can assist with various WordPress customisation needs. Additional development hours can be purchased in blocks and never expire, giving you flexibility for larger projects.

Our development process includes thorough planning and coding to WordPress best practices. We focus on creating solutions that integrate seamlessly with your existing WordPress setup and are easy to maintain.

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OUR APPROACH

How we handle WordPress websites

At Resolve Web Support, we take a methodical and proactive approach to WordPress maintenance. Our goal is to keep your site running smoothly, securely and efficiently. Here’s how we do it.

CHECKUPS

Regular check-ups

We conduct thorough site inspections on a regular basis, looking for potential issues or areas for improvement. During these check-ups, we review your site’s overall health, including its performance, security status, and content integrity.

We examine your WordPress core, themes and plugins for any outdated elements or compatibility issues. These regular inspections allow us to catch and address small issues before they become major problems.

MAINTENANCE

Ongoing maintenance

Our team performs essential maintenance tasks to keep your WordPress site in tip top shape. This ongoing maintenance includes updating WordPress core, themes and plugin updates when new versions are released.

We perform these updates carefully, always checking for compatibility issues before and after the updates. Our goal is to keep your site secure and functioning optimally, while minimising any disruption to your site’s operation.

SOLUTIONS

Swift problem resolution

When issues do arise, we act quickly to diagnose and resolve them, keeping downtime to a minimum. Our team is alerted immediately if your site goes down or experiences a significant issue. We use advanced diagnostic tools to quickly identify the root cause of the problem, whether it’s a plugin conflict, a server issue or a security breach.

Once we’ve identified the issue, we work swiftly to resolve it, promptly if urgent or usually within a few hours if not urgent. If necessary, we can restore your site from a recent backup to get you back online as quickly as possible. Throughout the process, we keep you informed of our progress and the steps we’re taking to resolve the issue.

COMMUNICATION

Clear communication

We keep you informed about important maintenance activities and any significant changes to your site, using language that’s easy to understand. We believe in transparent communication about the work we do on your site.

If we identify any significant issues or recommend any important changes, we’ll explain these clearly, avoiding technical jargon. Our aim is to ensure you always understand the current state of your site and any actions we’ve taken or recommend.

STRATEGY

Tailored strategies

We adapt our approach based on your specific WordPress setup and business needs, ensuring you get the most value from our service. We understand that every WordPress site is unique, with its own set of plugins, themes and customisations. That’s why we take the time to understand your specific setup and requirements.

Whether you’re running a blog, an e-commerce site, or a complex custom WordPress installation, we tailor our maintenance approach to suit your needs. Our goal is to provide a maintenance strategy that aligns perfectly with your business objectives and website goals.

By following this comprehensive approach, we ensure that your WordPress site remains a reliable, secure and effective tool for your business. Our team of WordPress experts is always working behind the scenes, allowing you to focus on your goals and business.

MAINTENANCE PLANS

Our WordPress website maintenance packages

We offer flexible ongoing WordPress support plans designed to fit businesses of all sizes. Whether you’re running a small blog or a large e-commerce site, we have a plan that’s right for you.

WordPress
Woocommerce
Small

Great for small businesses and startups looking for hassle-free website management. We keep your site secure and up-to-date, handling the technical details so you can focus on growing your business and serving customers.

We take care of updates, security, and technical upkeep so you can focus on running your store, processing orders, and delighting your customers—without the tech headaches.

$99
AUD/month
  • Free website hosting (optional)
  • Dedicated portal for support requests
  • Live chat support
  • 5GB Storage
  • 30 minutes development hours per month
  • 24/7 website monitoring
  • Weekly website backups
  • WordPress platform updates
  • Malware removal
  • Website bug fixing
  • Troubleshooting
  • Continuous security monitoring and threat mitigation
  • Booking system Iframe integration
  • SSL certificate
  • Free website hosting (optional)
  • Dedicated portal for support requests
  • Live chat support
  • 10GB Storage
  • 30 minutes development hours per month
  • 24/7 website monitoring
  • Weekly website backups
  • WordPress platform updates
  • Malware removal
  • Website bug fixing
  • Troubleshooting
  • Continuous security monitoring and threat mitigation
  • Booking system Iframe integration
  • SSL certificate
Get Started
Get Started
  • 30-day money-back guarantee
  • no lock in contract - month to month
  • RECOMMENDED
Medium

Perfect for businesses with growing needs. With additional features like daily backups and Google Analytics setup, this plan helps you manage your expanding website as your business evolves.

Ideal for online stores with growing demands. This plan includes daily backups, Google Analytics setup, and enhanced support—helping you manage and scale your WooCommerce site as your business grows.

$149

AUD/month
  • Free website hosting (optional)
  • Dedicated portal for support requests
  • Live chat support
  • 15GB Storage
  • 30 minutes development hours per month
  • 24/7 website monitoring
  • Daily website backups
  • WordPress platform updates
  • Malware removal
  • Website bug fixing
  • Troubleshooting
  • Continuous security monitoring and threat mitigation
  • Booking system Iframe integration
  • SSL certificate
  • Google Analytics setup
  • Google Tag Manager setup
  • 50MB video hosting
  • Advanced Zapier automation (up to 10 zaps)
  • Ongoing Zapier support
  • CDN (content delivery network) – if required
  • CRM integration (e.g., Salesforce, HubSpot)
  • Email marketing platform integration (e.g., Mailchimp, ConvertKit)
  • Free website hosting (optional)
  • Dedicated portal for support requests
  • Live chat support
  • 25GB Storage
  • 30 minutes development hours per month
  • 24/7 website monitoring
  • Daily website backups
  • WordPress platform updates
  • Malware removal
  • Website bug fixing
  • Troubleshooting
  • Continuous security monitoring and threat mitigation
  • Booking system Iframe integration
  • SSL certificate
  • Google Analytics setup
  • Google Tag Manager setup
  • 50MB video hosting
  • Advanced Zapier automation (up to 10 zaps)
  • Ongoing Zapier support
  • CDN (content delivery network) – if required
  • CRM integration (e.g., Salesforce, HubSpot)
  • Email marketing platform integration (e.g., Mailchimp, ConvertKit)
Get Started
Get Started
  • 30-day money-back guarantee
  • no lock in contract - month to month
Large

Designed for large websites that need comprehensive support. This package offers extensive features and more development time to keep your website running smoothly, no matter how complex your needs.

Built for established WooCommerce stores that need robust, all-in-one support. This plan includes advanced features and extended development time to handle complex functionality, custom integrations, and ensure your store runs efficiently at scale.

$199

AUD/month
  • Free website hosting (optional)
  • Dedicated portal for support requests
  • Live chat support
  • 40GB Storage
  • 60 minutes development hours per month
  • 24/7 website monitoring
  • Daily website backups
  • WordPress platform updates
  • Malware removal
  • Website bug fixing
  • Troubleshooting
  • Continuous security monitoring and threat mitigation
  • Booking system Iframe integration
  • SSL certificate
  • Google Analytics setup
  • Google Tag Manager setup
  • 100MB video hosting
  • Advanced Zapier automation (up to 10 zaps)
  • Ongoing Zapier support
  • CDN (content delivery network) – if required
  • CRM integration (e.g., Salesforce, HubSpot)
  • Email marketing platform integration (e.g., Mailchimp, ConvertKit)
  • Free website hosting (optional)
  • Dedicated portal for support requests
  • Live chat support
  • 50GB Storage
  • 60 minutes development hours per month
  • 24/7 website monitoring
  • Daily website backups
  • WordPress platform updates
  • Malware removal
  • Website bug fixing
  • Troubleshooting
  • Continuous security monitoring and threat mitigation
  • Booking system Iframe integration
  • SSL certificate
  • Google Analytics setup
  • Google Tag Manager setup
  • 100MB video hosting
  • Advanced Zapier automation (up to 10 zaps)
  • Ongoing Zapier support
  • CDN (content delivery network) – if required
  • CRM integration (e.g., Salesforce, HubSpot)
  • Email marketing platform integration (e.g., Mailchimp, ConvertKit)
Get Started
Get Started
  • 30-day money-back guarantee
  • no lock in contract - month to month

Each plan includes essential WordPress core updates, ongoing security monitoring and dedicated support. Tailor your package with our range of add-on services to meet your site’s changing needs. We offer flexible month-to-month plans with a 30-day money-back guarantee on the first month, giving you peace of mind without long-term obligations.

Need help choosing the right plan?

Contact us

Not sure which plan is right for you? Our team can assess your needs and recommend the perfect solution.

With no lock-in contracts and a 30-day money-back guarantee on our support plans, you can try our flexible WordPress support risk-free. Get in touch, and we’ll help you find the perfect fit for your website needs.

Need help with your site right now?

Get immediate support with our simple three-step process.

Step 1

Call 1300 808 995 and tell us about your problem. We’ll assess the issue and present a solution.

Step 2

Start on a support plan so we can fix the issue now and provide ongoing website care.

Step 3

We’ll complete the work and keep your site running smoothly with proactive maintenance and monitoring.

Call 1300 808 995
WHY CHOOSE US

Why trust us with your WordPress website?

At Resolve Web Support, we’re not just another WordPress maintenance company. We’re your dedicated website care team, offering a unique approach that sets us apart.

All-in-one WordPress solution

Say goodbye to juggling multiple freelancers or agencies. We provide comprehensive WordPress care under one roof. From regular updates to security monitoring, and even add-on services like Zapier integrations or Google Tag Manager setup, we’ve got you covered. This means you save time and money while keeping your sensitive information secure with just one trusted team.

Flexible, transparent and risk-free

Our website maintenance plans are designed to fit businesses of all sizes, with the flexibility to add extra services as you need them. We believe in clear, upfront pricing with no hidden fees. With our no lock-in contracts and 30-day money-back guarantee on support plans, you can try our service worry-free. We’re confident you’ll love our WordPress support, but if you’re not satisfied, you’re free to walk away.

WordPress expertise you can count on

Our team brings years of WordPress experience to every project. We stay up-to-date with the latest WordPress developments, ensuring your site benefits from best practices and cutting-edge solutions. From complex plugin interactions to theme updates, we’ve seen it all and know how to keep your WordPress site running at its best.

Focus on WordPress services

Unlike some companies that try to upsell you on marketing or SEO services, we stick to what we do best – keeping your site secure, up-to-date and running smoothly. You can trust us to deliver expert WordPress care without any hidden agendas.

TESTIMONIALS

What our clients say

Our website support and maintenance makes a real difference for Australian businesses – here’s what some of them have to say.

“The resolve team have been a game-changer for my business. They keep my site running smoothly and I never have to worry about wordpress updates or things crashing. I’ve found them to be very quick to action requests and I feel good knowing the website is in the right hands!”

Pheobe T.

“Fast service and great communication. I’m not tech-savvy at all, but they make everything easy to understand. Im also very impressed with the level of service they provide for the price. Highly recommend!”

Damon L.

“Our developer went missing and we were needing a WP update and some of our plugins weren’t working correctly. Resolve Web Support stepped in and wow – what a difference! They fixed all our issues, got our forms working again, and now keep everything running smoothly. Wish we’d found them sooner.”

Emma Q.

“We had an issue with our database that was crashing the site. The team got on it straight away, kept us in the loop, and had us back up and running in no time. No data lost, no stress. Very grateful for the help and web maintenance!“

Larry T.

“These guys know their stuff. Our site was running slow, and plugins were acting up. The team sorted it all out, updated everything and even gave us tips to keep things smooth. Thank guys.”

Queuin J.

“When our site got hacked, I thought we were done for. The Resolve team stepped in and cleaned everything up. They also setup better security for the site. Now I don’t stress about that stuff anymore and can relax and leave it up to them.”

Lisa M.

FAQ

Frequently asked questions about our WordPress support

Get answers to common questions about our WordPress maintenance and support services.

Our WordPress support service covers a wide range of maintenance and support tasks. For all packages, we provide:

  • Email & live chat support
  • 24/7 website monitoring
  • Regular website backups
  • A dedicated customer request portal
  • WordPress platform, core updates and theme updates
  • Malware removal
  • Troubleshooting
  • Website bug fixing
  • Booking system Iframe integration
  • Continuous security monitoring and threat mitigation
  • SSL certificate

These support services are included in all packages and do not count towards your included development time. Depending on your chosen package, you may also have access to additional features such as:

  • Google Analytics setup
  • Google Tag Manager setup
  • Video hosting
  • Advanced Zapier automation and ongoing support
  • CDN integration
  • CRM and email marketing platform integration

If you need help with WordPress beyond your allocated development time, you can purchase additional development hours at a set rate.

We take a careful approach to updates to ensure your site remains stable. Before applying any update, we create a backup of your site. This allows us to quickly restore your site if any issues arise from the update. We then apply the updates and thoroughly test your site’s functionality. If we spot any problems, we can revert to the backup and work on a solution, ensuring your site remains functional and secure throughout the process.

We have extensive experience with a wide range of WordPress themes and plugins, including all commonly used ones. While we can’t guarantee expertise with every single theme or plugin out there (as new ones are created all the time), our team is skilled at quickly learning and adapting to different WordPress setups. If we encounter a unique plugin or theme we’re not familiar with, we’re committed to finding the best solution for your site and will advise if we can work with it.

We monitor your site 24/7 and often detect and fix issues before you’re aware of them. During business hours, we typically respond to inquiries within a few hours. For critical issues like site downtime, we start working on a solution as soon as we can.

While we’re not on call 24/7, we can sometimes address urgent matters outside business hours if needed. Any non-urgent requests received after hours will be handled promptly when we’re back.

We implement a comprehensive security strategy for all WordPress sites we manage. This includes regular malware scans, robust firewall protection and proactive security updates. We also set up automated backups to ensure your data is always protected. Our team stays updated on the latest WordPress security threats and takes proactive steps to protect your site.

Not at all. Our service is designed to handle all the technical aspects of maintaining your site, so you don’t have to. We communicate in plain English, avoiding technical jargon, so you’ll always understand what’s happening with your site. Our goal is to make managing your site as easy as possible for you.

If you’ve chosen to include our free, fast WordPress hosting with your support package, we’re happy to assist with migrating your existing WordPress site to our service and managed hosting provider. We’ll handle the technical details to ensure a smooth transition. If you’re considering moving away from our web hosting and service in the future, we recommend discussing the migration process with your new provider, as they’ll be best placed to ensure your site is set up correctly in its new environment.

Keep your WordPress site in shape

Ready for worry-free WordPress maintenance? Our flexible website support plans offer comprehensive website care without the hassle. With no lock-in contracts and a 30-day guarantee on support plans, you can try our service risk-free.

Choose your plan and let us handle the tech while you focus on your business.

See our packages

We provide complete WordPress maintenance and support under one roof, taking care of all your technical needs without the hassle.

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