At Resolve Website Support, we handle all your website management, maintenance and support needs so you can focus on growing your business. From updates and security to performance, we’ve got you covered. Choose a support package that fits your needs or get in touch to discuss your specific requirements.
Get immediate support with our simple three-step process.
Call 1300 808 995 and tell us about your problem. We'll present a solution and timeline for fixing your issue.
Purchase a support ticket. We can guide you through how to do this.
We’ll report back to you on the work that’s been carried out and offer a money-back guarantee if we can't fix the issue.
At Resolve Website Support, we’re committed to providing more than just website management and technical assistance. We offer peace of mind, allowing you to focus on growing your business while we ensure your website remains a reliable, high-performing asset.
Our team handles all technical aspects, keeping your website current and secure.
We safeguard your site 24/7 with comprehensive security measures.
Our dedicated team is always ready to assist with any website issues or questions.
Get comprehensive website care under one roof, eliminating the need for multiple service providers.
Address urgent website problems promptly, even if you’re not on a regular support plan.
Adapt your website support as your business evolves, with scalable services and risk-free options.
At Resolve Website Support, our ongoing support and website maintenance packages cater to diverse business needs. From basic website care plans to advanced support, we act as an extension of your team, eliminating the need for multiple providers, freelancers or website management companies. All website support packages include a 30-day money-back guarantee and no lock-in contracts.
With our comprehensive website management services, we ensure your site remains up-to-date and functions smoothly year-round. Our team handles various aspects of website maintenance services, from regular updates to security monitoring, keeping your online presence robust and reliable.
We perform thorough compatibility checks before implementing any updates, minimising the risk of unexpected issues. With our website management services, our developers and website managers are always on standby to swiftly address bugs and troubleshoot problems. Through our proactive monitoring and maintenance, we often identify and resolve potential issues before they impact your site’s performance, ensuring a seamless experience for your visitors.
As WordPress support specialists, we offer comprehensive website management services for WordPress websites and WooCommerce online stores. From managing updates to maintaining performance, our developer team ensures your WordPress site operates reliably. We’re well-versed in popular plugins and themes, providing guidance on WordPress website maintenance best practices and troubleshooting when needed.
For our WooCommerce package clients, we provide specialised e-commerce support to keep your online shop running smoothly. Our team is well-versed in handling WordPress website maintenance and WooCommerce-specific updates, tackling common challenges that online retailers and WordPress sites face. This helping you maintain a robust and efficient digital storefront.
Experience reliable WordPress website hosting in Australia designed for optimal performance and security. Our managed WordPress hosting service provides a robust foundation for your WordPress website, with servers optimised specifically for WordPress and WooCommerce sites. Whether you’re running a small business website or a busy online store, our Australian WordPress hosting ensures your site stays fast and secure.
Our hosting service includes daily backups, a staging environment for testing changes, and CDN integration when needed. By combining our hosting with our maintenance services, you get a complete solution that keeps your site running at its best. Our team handles all the technical aspects of server management, allowing you to focus on growing your online presence without worrying about hosting complexities or performance issues.
To keep your website fresh and in line with your evolving website needs, we offer dedicated development time in each of our web maintenance packages for modifications beyond routine maintenance. Your monthly development time (30 minutes for Basic and Plus plans, 60 minutes for WooCommerce plan) can be used for various enhancements to your site.
This includes adding new content, updating existing pages or implementing minor design adjustments. For more extensive changes, you have the option to purchase additional development hours as needed, giving you flexibility in managing your website’s growth and evolution.
We provide round-the-clock protection for your website against cyber threats. Our advanced security systems continuously monitor your site, detecting and blocking potential attacks in real-time. Regular malware scans and removal are included in all website care plans and packages to ensure your site remains clean and trustworthy for your visitors.
Our robust firewall adds an extra layer of defence, filtering out suspicious traffic before it reaches your site. We stay updated on the latest security threats and continuously refine our protection strategies with our website management services. We also apply proactive security updates to all packages. In the unlikely event of a security breach, our team is ready to respond swiftly, minimising potential damage and restoring your site’s security promptly.
Access expert assistance whenever you need it with our dependable web support services. We offer multiple channels for our ongoing support services, including a user-friendly portal and live chat assistance, ensuring you can reach us through your preferred method.
Our streamlined customer request portal makes it easy to submit and track support tickets. We pride ourselves on quick response times and clear, jargon-free communication. Our maintenance team understands the unique needs of Australian businesses and is committed to providing personalised, efficient website management that keeps your site aligned with your business goals.
When unexpected website problems arise, our immediate support ticket system is at your service. This option is particularly valuable for those who aren’t currently on our regular support plans but need rapid assistance with pressing website concerns. Our one-time tickets provide quick support via phone or live chat, without any need for long-term commitments.
We’re confident in our ability to help resolve your issues promptly. Our service comes with a money-back guarantee – if we’re unable to fix your problem, you’ll receive a full refund. This approach allows you to seek expert help for sudden website challenges with complete peace of mind, knowing you’re protected by our money-back promise.
We offer flexible website maintenance packages to suit your needs, whether you’re a small business owner or managing a larger site. All our maintenance plans are available with or without web hosting and come with a 30-day money-back guarantee and no lock-in contracts.
Perfect for small to medium-sized websites
$99.00 / monthGet Started
$119.00 / monthGet Started
Ideal for growing businesses online
$149.00 / monthGet Started
$169.00 / monthGet Started
Comprehensive support for e-commerce websites
$249.00 / monthGet Started
$299.00 / monthGet Started
Need something extra? We offer these additional services to enhance your website. These add-on services can be purchased separately to complement your chosen package.
If you’re not sure which plan is best for your website, we’re here to help. Our team can assess your needs and recommend the perfect solution. Get in touch, and we’ll help you find the perfect fit for your website needs.
At Resolve Web Support, we’re not just another website maintenance company. We’re your dedicated website care team, offering a unique approach that stands out in the industry.
We provide comprehensive website support services under one roof. From regular updates to security monitoring, and even add-on services like landing page creation or Google Tag Manager setup, we’ve got you covered.
This means you save time and money by avoiding the hassle of juggling multiple providers and deal with only one website management company.
Our WordPress support plans are designed to fit businesses of all sizes. Whether you’re a small startup or a growing e-commerce site, we have a package that suits your needs. Plus, you can easily add extra services or upgrade your plan as your business grows.
We believe in clear, upfront pricing. No hidden fees or maintenance costs, no surprises. You’ll always know exactly what you’re paying for with our website management services.
We’re confident in our service, which is why we offer month-to-month flexibility. You’re free to adjust or cancel your plan at any time.
Try out our website management services with peace of mind. We offer a 30-day money-back guarantee on all our maintenance and support packages.
Unlike some web management companies that try to upsell you on marketing or extensive ongoing SEO services, we stick to what we do best – keeping your website secure, up-to-date and running smoothly.
Our experienced team of developers and specialists bring years of website maintenance and WordPress expertise to every project.
We explain everything in plain English, no tech jargon. You’ll always understand what’s happening with your website.
We don’t just fix problems – we prevent them. Our team actively monitors and updates your site to keep issues at bay. At Resolve, we’re committed to providing the best website management service you need to keep your site in top shape, allowing you to focus on what you do best – running your business online.
Our website support and maintenance makes a real difference for Australian businesses – here’s what some of them have to say.
“The resolve team have been a game-changer for my business. They keep my site running smoothly and I never have to worry about wordpress updates or things crashing. I’ve found them to be very quick to action requests and I feel good knowing the website is in the right hands!”
Pheobe T.
“Fast service and great communication. I’m not tech-savvy at all, but they make everything easy to understand. Im also very impressed with the level of service they provide for the price. Highly recommend!”
Damon L.
“Our developer went missing and we were needing a WP update and some of our plugins weren’t working correctly. Resolve Web Support stepped in and wow – what a difference! They fixed all our issues, got our forms working again, and now keep everything running smoothly. Wish we’d found them sooner.”
Emma Q.
“We had an issue with our database that was crashing the site. The team got on it straight away, kept us in the loop, and had us back up and running in no time. No data lost, no stress. Very grateful for the help and web maintenance!“
Larry T.
“These guys know their stuff. Our site was running slow, and plugins were acting up. The team sorted it all out, updated everything and even gave us tips to keep things smooth. Thank guys.”
Queuin J.
“When our site got hacked, I thought we were done for. The Resolve team stepped in and cleaned everything up. They also setup better security for the site. Now I don’t stress about that stuff anymore and can relax and leave it up to them.”
Lisa M.
Resolve Website Support was born in Brisbane, Australia, driven by a simple observation: countless businesses were struggling to keep their websites running smoothly, often finding themselves in a panic when unexpected issues arose.
Our mission is straightforward: we manage your website so you can focus on your business. We communicate clearly, avoiding technical jargon. From regular updates and security checks to troubleshooting problems, we’re here to help.
We’ve designed our website maintenance service to be a one-stop solution, especially beneficial for those who aren’t tech-savvy. By handling everything under one roof, we simplify the process of maintaining a professional online presence and website.
With a team of experienced developers and support specialists we bring years of expertise to every project. At Resolve, we’re committed to maintaining and enhancing your online presence, allowing you to concentrate on what you do best – running your business.
Common questions about our website maintenance services
Our comprehensive website care covers almost all aspects of website maintenance and support, including regular updates, security monitoring and troubleshooting etc.. We also offer a range of add-on services like malware removal, landing page creation and Google Tag Manager setup to compliment your chosen WordPress care plans.
While we provide basic, one-time SEO optimisation to get you started, we don’t offer ongoing SEO campaigns or extensive marketing services. Our focus is on our website management services and keeping your website secure, up-to-date and running smoothly.
You’ll need to handle costs for your domain name registration and email hosting separately.
For comprehensive SEO, content writing, or marketing strategies, we recommend working with specialised agencies. This approach allows us to excel in our core website maintenance services without upselling you on services you may not need.
We take website security very seriously. Our team uses industry-standard security measures and stays up-to-date with the latest threats. With our website maintenance services, we perform regular security scans, use robust firewalls, and make sure your site is always running the latest, most secure versions of all software.
Plus, with our web maintenance services we back up your site regularly, so if anything does go wrong, we can quickly get you back up and running.
We offer a ticketing system for immediate, one-off support. This is primarily for urgent problems like malware removal or bug fixes, and is usually best suited for new or first-time fixes. However, for ongoing maintenance, adding pages or design/development work, we recommend one of our support plans.
Our website maintenance plans and packages are designed to provide ongoing care for your site, which is essential for keeping your site secure, up-to-date and running smoothly.
Even if you think you only need support occasionally, regular maintenance is crucial. If you find you need more support or development time than what’s in your chosen plan, you can also easily purchase additional hours or upgrade plans.
In addition, we offer a range of add-on services that you can buy either as a one-off or on a monthly basis to supplement your chosen package. This flexibility allows you to customise your support to fit your specific needs.
We always take great care when updating your website and any web page. Before making any changes, we thoroughly test them in a separate environment to make sure they don’t affect your site’s design or functionality.
If we spot any potential issues, we’ll contact you first to discuss the best way forward. Our goal is to keep your site running smoothly and looking great, not to disrupt what’s already working well.
We understand how crucial your website is to your business. That’s why we offer quick response times for all our clients, regardless of their support package.
For critical issues like site downtime, we prioritise these and begin working on a solution immediately. This is true whether you’re an existing client on a website maintenance package or are seeking immediate assistance through our ticketing system.
For non-urgent inquiries, we usually address these within a few hours during business hours. The website maintenance package you choose doesn’t affect our response time, and all our clients can easily contact us when they need help.
Our user portal is available 24/7 for submitting requests. While we’re not on call 24/7, we can sometimes address urgent matters outside business hours if needed. Any non-urgent requests received after hours will be handled promptly when we’re back.
We also use monitoring tools to alert us to problems, often before you even notice them, allowing us to start working on a solution quickly. Our goal is to keep your website up and running smoothly, no matter which package you’re on under our web management.
Your satisfaction is our top priority. If you’re not happy with our website maintenance services, we want to know about it so we can make it right. We offer a 30-day money-back guarantee on all our website packages, so you can try our service risk-free.
If you’re not satisfied within the first 30 days, we’ll refund your payment. Beyond that, we’re always open to feedback and will work with you to resolve any issues. This might involve adjusting your package, adding specific services or finding other ways to better meet your needs.
Remember, while you’re committed to a monthly plan, there’s no long-term contract, so you can cancel at any time if you feel our service isn’t meeting your requirements.
Our journey in Australian website maintenance began in Brisbane, where we recognised the need for reliable, easy-to-understand website care.
While we started by just offering WordPress support in Brisbane, we’ve since expanded to provide website support in Sydney, Melbourne, and across Australia. While we’ve grown since then, we maintain our commitment to clear communication and quality tech support that resonates with businesses both locally and internationally.
Our experience with Australian businesses has shaped our approach to providing comprehensive website maintenance services that cater to diverse needs.
Development time is a monthly allocation of hours dedicated to making changes or enhancements to your website. This could involve adding new content, tweaking designs, or implementing additional functionality.
Our packages include the following development time:
Basic and Plus plans: 30 minutes each month
WooCommerce plan: 60 minutes each month
It’s important to note that this time doesn’t roll over month-to-month. Instead, it resets at the beginning of each new billing period. For more larger projects or when you need extra work done, we offer the option to purchase development hours in larger blocks. These additional hours don’t have an expiry date, providing flexibility for bigger tasks.
If we believe a requested change will take longer than your monthly allocation, we’ll discuss this with you beforehand. You can then choose to either use some of your purchased additional hours or spread the work across multiple months.
Keep in mind that routine maintenance tasks such as updates, security checks and general troubleshooting don’t count towards your development time – these services are already included in your support package.
Take the next step towards worry-free website support and maintenance. Choose a support package that fits your needs and experience the peace of mind that comes with professional website care.
We provide complete WordPress maintenance and support under one roof, taking care of all your technical needs without the hassle.
